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Take advantage of reporting capabilities in your immigration case management software program [VIDEO]

posted by: INSZoom date: May 27, 2015 News comments: Comments Off on Take advantage of reporting capabilities in your immigration case management software program [VIDEO]

Transcript

A main benefit derived from using an immigration case management software program is the ability to generate routine and custom reports in order to track not only your individual cases, but also overall business and profit.

You can set up expiration reports to track the status of your clients’ matters, which will also help you spot new opportunities. Expiration reports are one of many types of built-in reports in case management platforms that help you track your caseload. Not only will you know exactly where each case is in the immigration process at any time, but you’ll be less likely to miss important deadlines and court dates.

Some software providers – like INSZoom​ – will also work with attorneys and law firms to create custom reports. This provides you with the ability to build reports specifically tailored to your practice and preferences.

Check back for more information on how INSZoom can help you manage your immigration cases. 

date:  May 27, 2015 comments:  Comments Off on Take advantage of reporting capabilities in your immigration case management software program [VIDEO]
by:  INSZoom category:  News Read More

New I-765 form allows H-4 spouses employment

posted by: INSZoom date: May 22, 2015 Announcement, Blog comments: Comments Off on New I-765 form allows H-4 spouses employment
INSZoom i-765 Form    

ZOOM UPDATE: The new USCIS I-765 form for H-4 employment authorization is now available. Only three hours after USCIS publically released the new I-765 form, INSZoom.com, Inc. updated the system to make it simple to upload the form directly.

The new Form I-765 has been in process for months and allows certain H-4 dependent spouses of H-1B professionals to apply for valid employment authorization starting on May 26, 2015. This will allow qualified H-4 dependent spouses to contribute to household income and foster greater economic stability.

(more…)
date:  May 22, 2015 comments:  Comments Off on New I-765 form allows H-4 spouses employment
by:  INSZoom category:  Announcement, Blog Read More

Improve work-life balance with technology

posted by: INSZoom date: May 22, 2015 Money and time saving tips comments: Comments Off on Improve work-life balance with technology
Use technology to create better work-life balance in your firm.

Law firms have a reputation for having poor work-life balance, but this doesn't need to be the case. Having time to do things outside of work is particularly important to young lawyers because they want to focus on their other interests or may be planning to have a family someday. While some aspects of the legal field will never change, firms can improve work-life balance without decreasing case loads. Fortunately, technology helps attorneys handle their work and saves time.

What is work-life balance and why is it so important?
For many people, half of their waking hours are dedicated to their careers, but it may be even more in the legal field, according to the American Bar Association. In addition, young attorneys face more pressure than older lawyers because they need to impress people to make partner or be hired as in-house counsel, which often means putting in longer hours and taking on extra work. Young professionals may feel like they are trying to cram all their personal responsibilities into their time outside of work, giving them a poor sense of balance. 

A lack of balance can cause severe stress over time. Law can be particularly difficult for women, who are most likely to leave the profession because they don't want to give up on other interests. Over time, poor work-life balance causes burnout, which includes stress, depression, insomnia and chronic fatigue. 

Proper work-life balance means attorneys have time to focus on their mental health without losing sight of all the important milestones in their case loads. Work-life balance benefits law firms as well because it keeps employees happy, and thus more productive and efficient. Additionally, turnover impairs productivity for the attorneys who stay at a firm. People aren't as likely to do their best work when they are stressed and have no time for themselves. However, there are steps firms can take to enable better work-life balance.

Many lawyers struggle with poor work-life balance.Many lawyers struggle with poor work-life balance.

How to improve work-life balance
Organization is key for improving work-life balance. An immigration case management platform helps lawyers get organized and save time without missing any deadlines. When attorneys know exactly what they need to work on, they aren't wasting time. INSZoom sends alerts when important case milestones are approaching so lawyers are always aware of what needs to be done. 

Creating a virtual law office can help attorneys achieve better work-life balance. With the right technology, firms can allow employees to work remotely, which gives lawyers more flexibility. Lawyers don't need to worry about how lengthy commutes impact their balance, and they can take care of family obligations. Case management software makes this possible without compromising the level of service lawyers provide. 

With INSZoom, all the important case documents are accessible through the program. Plus, the platform has customizable templates to help attorneys save even more time when filling out forms. The comprehensive features allow attorneys to save time, giving them the ability to work smarter rather than harder.

date:  May 22, 2015 comments:  Comments Off on Improve work-life balance with technology
by:  INSZoom category:  Money and time saving tips Read More

Cloud-based immigration software allows you to work anywhere [VIDEO]

posted by: INSZoom date: May 14, 2015 Immigration case management comments: Comments Off on Cloud-based immigration software allows you to work anywhere [VIDEO]

Transcript

As an attorney in a high-tech world, you need to be able to stay in touch with your clients anywhere in the world and at all times.

You can achieve this connectivity by using a cloud-based immigration case management software system. This type of program will give you access to your client information and files at any hour, no matter where you travel.

This allows you to stay up to date on developments in your clients’ cases, even while you travel for other matters. You’ll also be able to keep your clients informed, which increases overall engagement and satisfaction with your services.

Don’t use a case management program that ties you down to the office. Instead, use a system that allows you to work quickly and efficiently anywhere you choose.

Check back for more information on how INSZoom can help you manage your immigration cases.

date:  May 14, 2015 comments:  Comments Off on Cloud-based immigration software allows you to work anywhere [VIDEO]
by:  INSZoom category:  Immigration case management Read More

The importance of client satisfaction

posted by: INSZoom date: May 13, 2015 Money and time saving tips comments: Comments Off on The importance of client satisfaction
Client satisfaction influences a firm's profitability.

Delivering a high level of service is crucial for law firms to keep clients happy. A satisfied client base increases an attorney's chances for retention and creates an opportunity for client referrals. Many law firms think their clients are satisfied, but they have no way of knowing. Just because clients pay their bills on time does not mean they are completely happy with the service, even if their cases are being resolved in a timely fashion. Clients expect their cases to be resolved, so unless attorneys go above and beyond, clients may not be satisfied. The right immigration case management help law firms manage client satisfaction and expectations while also handling all important case deadlines. 

Get to know the decision-makers
Attorneys may have a strong connection with their day-to-day contacts, but having a good relationship with key decision-makers is another matter entirely. The primary contact may not be the one who makes the decision to hire or fire a law firm. Attorneys need to know who the decision-maker is and connect with him or her directly when possible. 

Why clients leave a firm
Attorneys are often caught off guard when clients leave, but there may be signs individuals are about to go elsewhere. What are the most common reasons clients are unhappy with the service they get at a law firm? Too many surprises during the work, exceeding the agreed upon budget and a lack of respect for the client's internal deadlines are all factors in an individual's decision to seek legal services elsewhere. Additionally, if clients have to chase their attorneys down to get an update on the status of the case, it causes unhappiness. When these clients take an unusually long time to follow up on communication or resist paying their invoices, it may already be too late to turn the relationship around. 

Start client relationships off on the right foot.Start client relationships off on the right foot.

Focus on client satisfaction from the beginning to improve retention rates
For many law firms, clients won't tell their attorneys when they're unhappy. They will simply move on. In many client service fields, only a small portion of unhappy customers will complain about a service. This figure may be even smaller in the legal industry because some clients are intimidated by their lawyers, and there is a great deal at stake in immigration law. Attorneys need to think about what is most important to their client base.

Just doing the case work does not lead to lasting satisfaction. Firms need to go above and beyond clients' expectations to win lasting approval. It's crucial attorneys consider how their firms perform compared to competitors because it can help them identify further advantages. Communication is key to great client relationships, and many lawyers may have room for improvement in this area. Although law firms have more tools at their disposal for maintaining contact with clients, some may not be using email or digital marketing effectively. Because immigration matters are a top concern for clients, they need speedy responses to any inquiries.

"Just doing the case work does not lead to lasting satisfaction."

Lawyers can better manage their client relationships and manage expectations by telling clients upfront how long they will typically wait to hear back. Emails from an attorney about the status of an immigration case can provoke an emotional response. Although many attorneys are plugged into their mobile devices all day, it doesn't necessarily mean they should reply to emails at all hours of the day because this creates unrealistic client expectations. However, lawyers should respond to all inquiries between 24 and 48 hours. 

INSZoom helps law firms boost client satisfaction
INSZoom's sophisticated immigration case management platform enables firms to better keep track of all case documents, preventing anything from slipping through the cracks. In addition, this tool makes it easier to send information to clients and collaborate. Lawyers can automate reminders when key deadlines approach and check in with clients, even during a quiet phase in clients' cases. Law firms need to proactively manage client satisfaction to maintain profitability. 

INSZoom also makes it simple for attorneys to send digital invoices to clients, who can then pay through an online portal. The added convenience works to improve client satisfaction, ensuring individuals pay on time. 

date:  May 13, 2015 comments:  Comments Off on The importance of client satisfaction
by:  INSZoom category:  Money and time saving tips Read More
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