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Ask for feedback to improve your customer service [VIDEO]

posted by: INSZoom date: Feb 02, 2015 Immigration case management comments: Comments Off on Ask for feedback to improve your customer service [VIDEO]

Transcript

Are your clients 100 percent happy with your services?

If you don’t ask them, you’ll never know.

Customer service is more than providing the best outcome for your clients’ immigration cases – it’s ensuring your clients are treated respectfully, kept up to date and always prepared for the next step in their cases.

Create a feedback form for your clients to fill out at least once during and then again after your relationship with them. This way, you can ascertain whether your firm is providing poor, adequate or superior service to your clients.

Creating a client feedback form is simple in your cloud-based immigration case management software. Your clients can fill it out online and submit it securely through the client portal.

Check back for more information on how INSZoom can help you manage your immigration cases.

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